You make some valid points.

I cannot, however, deny that different people have different temperaments and while it's natural for some people to pick up the pieces and move on, others may need more help and time for it.

Trauma is processed in myriad, messy ways. And that's where empathy comes in - to see it from the point of view of someone else, even when you don't feel the same way or haven't ever experienced something of such magnitude. :)